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Contact Us

This page explains how to reach our support team and what to put in your message. Live chat on the site is open 24/7, and you can e-mail us at any time.

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How to reach us

There are two ways to contact us about your account with us:

  • Live chat on the site, available 24/7. Sign in first so we can see your account details while we talk.
  • E-mail to support@casinolordping.co.uk. Messages are answered in the order they arrive.

We do not handle enquiries by telephone or by post, so please use chat or e-mail.

What to have ready when you write

The clearer your message, the fewer times we need to come back to you. Please include:

  1. Your username and the e-mail address registered to your account.
  2. The game, bonus or transaction the message is about.
  3. The date and approximate time it happened.
  4. A short description of what you expected and what happened instead.

Keep your details safe

Never send us your password or your full card number. Our staff will never ask you for either.

Questions we help with most often

  • Account access, personal details and verification documents.
  • Deposits, withdrawals and the payment methods shown in the cashier.
  • Bonuses, wagering requirements and promotional terms.
  • Technical issues such as games not loading or a round that has frozen.
  • Safer gambling tools, including deposit limits, time-outs and self-exclusion.

Our site is for players aged 18 and over. If you would like support away from your account, GambleAware, GamCare, the National Gambling Helpline and GamStop can help, and our team can point you to the tools in your account at any time.

Complaints

If something has gone wrong, or you are not satisfied with an answer you were given, write to support@casinolordping.co.uk with Complaint in the subject line and the details listed above.

We acknowledge every complaint in writing, look into it against your account records, and reply once the checks are complete. If you are still unhappy with our final answer, we will explain the next steps open to you, including alternative dispute resolution.