Terms & Conditions

These terms set out how your account with Lordping Casino works, from registration and verification through to payments, bonuses, account closure and complaints. Please go through them before you play.

Games to try

Acceptance of these terms and changes to them

These terms and conditions set out the agreement between you and us when you use this site. By opening an account, making a deposit or placing a stake, you confirm that you have read them and agree to be bound by them.

They apply together with our privacy policy, the rules of each game and the terms of any promotion you take part in. Where an offer's own terms differ from these, the offer's terms apply to that offer only.

We may change these terms, for example when our legal or regulatory obligations change, when we add or withdraw a feature or a payment method, or when wording needs to be clearer. Where a change materially affects your rights, we will tell you by e-mail or by a notice in your account before it takes effect.

Using your account after that point means you accept the updated terms. If you would rather not, you can ask us to close the account and withdraw your remaining balance, subject to the checks set out below.

The version in force

The terms on this page are the ones that apply now. If you need the version that applied on an earlier date, ask us at support@casinolordping.co.uk and we will send it to you.

Eligibility and your account

Your account is personal to you, and the conditions below apply for as long as it stays open.

Who can open an account

You are 18 or over. Gambling here is 18+ only, and we check the age of every customer.
You are resident in the United Kingdom and the account is registered in your own name.
You are acting for yourself, with your own money, and not for another person or a business.
You are not self-excluded with us and you are not registered with GamStop.
No court order or other legal restriction stops you from gambling.

One account per person

You may hold one account only. If we find duplicates, we may close them, void bonus funds and winnings that came from them, and return the remaining deposited balance after our checks.

Accurate details and a safe login

The details you give us must be true, complete and your own, and they must stay current. You can change most of them in your account settings and ask us to update the rest at support@casinolordping.co.uk. We may delay a withdrawal where the name on the account does not match the name on the payment method.

Keep your password and any security codes to yourself, and do not let anyone else use your account. Tell us by live chat or e-mail if you think someone has gained access; we may suspend the account while we look into it.

Verification and account checks

We hold a gaming licence and are required to know who our customers are, so we verify identity, age and address on every account. These checks must be complete before your first withdrawal.

Identity and age: a valid photographic document showing your name and date of birth.
Address: a recent document showing your name and current home address.
Payment method: evidence that the card, wallet or bank account used belongs to you.
Source of funds: where we are required to ask, information about where the money you gamble with comes from.

Documents can be uploaded in your account or sent to support@casinolordping.co.uk. While checks are outstanding, we may limit deposits, play or withdrawals. We may repeat them later, for example where your activity changes or where we have a duty to ask again.

If we cannot verify your age

Where we cannot confirm that you are 18 or over, we must close the account, return your deposits and void any winnings.

Deposits, withdrawals and bonuses

Deposits

You may only deposit with a payment method held in your own name. The methods we accept, any minimum and maximum amounts and the time each one takes are shown in the cashier, along with the limits that apply to your account. Your account is for gambling on this site, not for holding or moving money.

Withdrawals

We return funds to the method you deposited with wherever that is possible. Where it is not, we pay to an alternative method in your own name. Withdrawal limits and expected processing times are those shown in the cashier when you make the request. A payment may be held while verification or payment checks are pending, or while wagering attached to a bonus is still outstanding, and we will tell you what is still needed.

Bonuses and promotions

Each offer carries its own terms, shown with the offer, which sit alongside these terms. Please read them before you opt in, because an offer may set any of the conditions below.

Term	What it usually means
Wagering requirement	How many times a bonus amount must be staked before it can be withdrawn.
Maximum bet	The highest stake allowed per round while a bonus is active.
Expiry	The period for claiming the offer and completing the wagering.
Maximum conversion	Any cap on bonus winnings that can become withdrawable funds.

Offers are for individual players taking part in good faith. Where we see duplicate or linked accounts, group play, stake patterns designed to clear wagering with little risk, or an attempt to claim an offer that was not open to you, we may remove the bonus, void winnings from it and withdraw access to future promotions.

Safer gambling tools, self-exclusion and account closure

Gambling here should stay something you choose and control. The tools below sit in your account and you can use them at any time.

Deposit limits: a daily, weekly or monthly cap you set yourself; a decrease applies straight away.
Time-outs: a short break during which you cannot deposit or play.
Reality checks: an on-screen reminder of how long you have been playing.
Self-exclusion: a longer block on your account, which we cannot lift early.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you self-exclude from licensed online operators in Great Britain in one step.

Closing or suspending an account

You can ask us to close your account at any time by live chat or at support@casinolordping.co.uk, and we will return any balance after our usual checks. We may also close or suspend an account that has been inactive for a long period, after telling you how to claim funds held, or where you have broken these terms. Where fraud is involved, we may withhold winnings connected to the breach.

Complaints, liability and governing law

Complaints and disputes

If something has gone wrong, write to support@casinolordping.co.uk or use live chat, telling us your account name and what you would like us to put right. We acknowledge complaints, look into them and reply within a reasonable time, keeping you updated if the matter takes longer.

If we cannot settle the matter between us, you can take it to the independent dispute resolution service we are required to make available. It is free to you, and we will tell you how to contact it when we send our final answer.

Our liability

We take reasonable care to keep the site and the games working, but we cannot promise uninterrupted access and we are not responsible for faults in your device or connection. If a game malfunctions, affected rounds and any payouts from them are void. We are not liable for losses that were not reasonably foreseeable. Nothing in these terms limits our liability for fraud, for death or personal injury caused by our negligence, or for anything that cannot be limited by law, and nothing affects your statutory rights as a consumer.