Privacy Policy

What personal data we collect

This policy explains how we handle personal data on the Lordping Casino site for players in the United Kingdom. It covers your account with us, the cashier, our live chat and the e-mails you send us.

Account and contact details

• Your name, date of birth, residential address, e-mail address and mobile number.
• Your username, your password in encrypted form and your marketing preferences.
• The language, currency and limit settings you choose in your account.

Identity and age verification documents

We hold a gaming licence, so we must confirm that every player is at least 18 and is who they say they are. For those checks we collect:

• Photographic identity documents and proof of your address.
• Proof of the payment methods registered to your account, such as a redacted card image or a bank statement.
• Where we are required to look at the source of your funds, documents about your income or wealth.
• A record of each check we carry out and its outcome.

Transactions and gameplay

• Deposits, withdrawals, pending payments, bonus balances and the payment methods you use.
• Stakes, wins, losses, session lengths and the games you open.
• Deposit limits, loss limits, session reminders, time-outs and self-exclusion requests.

Device, usage and contact records

• Your IP address, the approximate location taken from it, device type, operating system and browser.
• Sign-in times, pages opened, technical errors and data collected by cookies.
• E-mails, live chat transcripts and notes of complaints, so there is a record of what was said and agreed.

Why we use your personal data

We use your data for the purposes set out below. If we ever want to use it for a new purpose, we will tell you first.

• Opening your account, keeping it running and letting you deposit, play and withdraw.
• Verifying your age and identity and keeping anyone under 18 off the site.
• Taking payments through the providers shown in the cashier and settling payment disputes.
• Preventing and detecting fraud, collusion, bonus abuse, account takeover and money laundering.
• Meeting our legal and licensing duties, including record keeping and reporting where the law requires it.
• Applying the limits, time-outs and self-exclusions set in your account, and acting on signs of harm.
• Answering your questions in live chat or by e-mail and looking into complaints.
• Sending offers and news through the channels you opted into, and tailoring what we show you where you have agreed to that.

The legal bases we rely on

Under the UK GDPR we need a legal basis for every use of your data. In plain words, these are the bases we rely on.

Where we rely on consent, you can withdraw it in the marketing preferences in your account, by using the unsubscribe option in any message, or by writing to support@casinolordping.co.uk. Withdrawing consent does not affect anything we did before you withdrew it, and it does not remove the records we must keep by law. Where we rely on our legitimate interests, you can object, and we will stop unless we have a stronger reason to continue that we can explain to you.

Who we share your data with

We do not sell your personal data. We share it only where it is needed for the purposes above, and only with parties bound to keep it confidential and to use it on our instructions.

• Payment and banking providers, so deposits and withdrawals can be made, checked and refunded.
• Identity verification, age verification and fraud prevention partners, who confirm the details you give us against their own records.
• Technology suppliers who host the site, store data, send our messages or run our live chat.
• Game suppliers, to the extent needed to run the games you open and settle their outcomes.
• Regulators, the police, tax authorities and other public bodies, where the law or our licence requires disclosure.
• The national self-exclusion scheme, GamStop, where you register with it, and professional advisers or auditors where a matter must be looked into.

Some of these parties may handle data outside the United Kingdom. Where that happens, we make sure a transfer safeguard recognised under UK data protection law is in place, so your data keeps the protection it has here.

How long we keep your data

We keep your data for as long as your account is open, and then for the period that the law and our licence require us to hold records after an account closes. We cannot shorten that period on request, even if you ask us to delete your account.

• Account, verification and transaction records are kept for the retention period set by anti-money-laundering and licensing rules once the account closes.
• Complaint and live chat records are kept while the matter is open and for a period afterwards, in case it is raised again.
• Self-exclusion and time-out records are kept for at least the length of the exclusion, because we must not let you back in before it ends.
• Device and log data is kept for a shorter period, long enough to serve security and anti-fraud purposes.

When a retention period ends, we delete the data or make it anonymous so it can no longer be linked to you.

Your rights, cookies and how to contact us

You have the rights listed below. They are not absolute: where the law requires us to keep something, such as verification or self-exclusion records, we will explain why we cannot act on your request in full.

1. Access. Ask for a copy of the personal data we hold about you.
2. Correction. Ask us to put right data that is wrong or incomplete.
3. Erasure. Ask us to delete data we no longer have a reason to keep.
4. Restriction. Ask us to pause our use of your data while a question about it is settled.
5. Objection. Object to use based on our legitimate interests, and to marketing at any time.
6. Portability. Ask for the data you gave us in a machine-readable form.
7. Withdraw consent. Turn off marketing messages and optional cookies whenever you like.

How to use your rights

Write to support@casinolordping.co.uk from the e-mail address registered to your account, or open the live chat on the site and ask for your request to be passed to our data protection team. Tell us which right you want to use and what it covers. We may ask you to confirm your identity first, so that data is never released to the wrong person. We answer within the time limit set by UK data protection law and will tell you if a complex request needs longer. Privacy questions can also be sent to privacy@casinolordping.co.uk.

If you are unhappy with how we have handled your data, tell us first so we can put it right. You can also complain to the Information Commissioner's Office, which oversees data protection in the United Kingdom. Contacting them does not affect any other legal right you have.

Cookies

Our site uses cookies and similar technologies to keep you signed in, to protect your account, to remember your settings and, where you agree to it, for measurement and marketing. You can accept, refuse or change optional cookies in the cookie banner, in the cookie settings on the site, or in your browser; refusing optional cookies does not stop you using your account. Our Cookie Policy explains what each category does and how long the cookies last.

We update this policy when the way we handle data changes. The current version is always shown on this page, and we will contact you by e-mail or place a notice in your account if a change affects you materially.