Responsible Gaming at Lordping Casino

Our commitment: gambling is entertainment, not income

Gambling is a form of entertainment, not a way to earn money or to recover money you have already lost. Our games are built around random outcomes, so over time the house holds an advantage and the money you stake should always be money you can afford to lose.

We ask every player to decide on a budget before playing and to treat it the way they would treat the cost of an evening out. Deciding in advance how much time and money you are willing to spend makes it far easier to stop at the point you planned.

• Set a budget for the week or the month before you play, and keep to it.
• Use money set aside for entertainment, never money needed for rent, bills or food.
• Do not gamble to win back losses; chasing a loss usually increases it.
• Take regular breaks, and avoid playing when you are upset, stressed or have been drinking.

The tools in your account and how to switch them on

Every account includes a set of safer gambling controls. You can switch them on at any time from the safer gambling section of your account, and you do not need to give us a reason for using any of them.

Limits can be set for the periods shown in your account. A change that makes a limit stricter takes effect straight away. A request to loosen or remove a limit is held for a cooling-off period before it applies, and you can cancel that request at any point while it is pending.

How to set a limit or take a break

1. Sign in and open the safer gambling section of your account.
2. Choose the control you want: a deposit, loss or session limit, a reality check, a time-out or self-exclusion.
3. Pick the amount or the length of time from the options shown.
4. Confirm the change, and check that the new setting and the date it takes effect are listed in your account.

Time-outs and self-exclusion compared

A time-out is a short break: your account is locked for the period you choose and reopens on its own afterwards. Self-exclusion is longer. Your account is closed to play for a minimum period, we remove you from our marketing lists, and we will not reopen it before that period has ended. Any remaining balance is returned to you using the methods shown in the cashier.

Signs that gambling may be becoming a problem

Gambling harm usually develops gradually, and the people around someone often notice it before they do themselves. Go through the checklist below honestly.

• You play for longer or spend more than you intended.
• You stake more than you used to in order to feel the same interest.
• You gamble to win back money you have lost.
• You borrow money, sell belongings or use money meant for bills in order to gamble.
• You keep the amount you gamble secret from family, friends or your partner.
• You feel restless, low or irritable when you try to cut down or stop.
• Arguments about the money or the time you spend gambling are becoming common.
• Gambling has started to affect your work, studies, sleep or health.

If several of these apply to you, act now rather than waiting. Setting a limit or taking a time-out in your account is the quickest practical step, and the free services below can help with the rest. You do not have to be in crisis to ask for support.

Where to get free, confidential help

The organisations below are not part of our business and their help is free. We cannot provide counselling or financial advice, but we can apply any control you ask for and answer questions about your account.

• GambleAware - a charity that funds and promotes free information, prevention and treatment for gambling harm in Great Britain, including a self-assessment you can complete on your own.
• GamCare - offers free counselling and structured treatment for people harmed by gambling, in person, by phone and online, and also supports partners and family members.
• GamStop - a free self-exclusion scheme for Great Britain: a single registration blocks you from gambling sites licensed in Great Britain for the period you choose.
• The National Gambling Helpline - a confidential helpline staffed by trained advisers who will talk through your situation and point you towards treatment near you.

Self-exclusion with us covers your account on this site only. If you want to step away from online gambling more widely, register with GamStop as well. Friends and family can contact these services in their own right.

Protecting children and others in your household

Our site is for adults only. You must confirm your date of birth when you register, and we carry out age and identity verification before withdrawals and at other points where we are required to. Accounts opened by anyone under 18 are closed, and any winnings are void.

If children or vulnerable adults share your device, a few simple precautions help:

• Keep your password to yourself, never let anyone else use your account, and sign out when you have finished.
• Do not save payment card details in a browser that other people use.
• Use a device passcode and separate user profiles for children.
• Install parental control or content-filtering software, which can block gambling sites on a shared computer, tablet or phone; many devices and home broadband services include family filters as standard.

If you believe someone under 18 has used your account, or you are worried about another person in your household, contact our live chat or e-mail support@casinolordping.co.uk so that we can look into it and, where needed, lock the account.