About Us

Who we are

Lordping Casino is an online casino for players in the United Kingdom. Our lobby brings together slot games, live dealer tables and jackpot titles supplied by established studios, with new releases added as they become available to us.

Everything runs in your browser or on your phone. You register once, choose a payment method from the cashier, and play at the stakes shown on each game. The games, payment options and limits you see are the ones that apply to accounts registered in the United Kingdom.

What we stand for

Four things guide how we run the site day to day:

• Fair play. Game results are produced by the random number generators of the studios that build them, and we cannot influence an outcome once a round has started.
• Clear terms. Wagering requirements, withdrawal conditions and game restrictions are set out in full in our terms and in the offer itself, not hidden behind small print.
• Prompt payouts. Once your account is verified, withdrawals are handled within the processing times shown in the cashier for your chosen method.
• Safer gambling and 18+ only. Gambling is for adults. You must be 18 or over to hold an account with us, and we check the age and identity of every player.

How we look after players

Account verification

We hold a gaming licence, and part of that is knowing who our customers are. We ask for proof of identity, address and, where needed, ownership of a payment method. Documents are checked by our team and stored securely; the current list of what we accept is shown in your account.

Secure payments

Deposits and withdrawals are handled through the regulated payment providers listed in the cashier, over encrypted connections. Customer funds are held separately from our operating money, and we return withdrawals to the method you deposited with wherever that is possible.

Support around the clock

Our support team is available every day of the year, at any hour, by live chat on the site and by e-mail at support@casinolordping.co.uk. If something goes wrong with a payment or a game round, tell us and we will look into it and come back to you with a clear answer.

Staying in control

Safer gambling tools sit inside your account and take effect as soon as you confirm them:

• Deposit, loss and session limits that you set yourself
• Reality checks that remind you how long you have been playing
• A time-out, from a short break up to the longest period shown in your account
• Self-exclusion from Lordping Casino, and registration with GamStop to exclude yourself from all licensed online operators in Great Britain

Getting in touch

For questions about your account, a bonus, a payment or a complaint, contact us by live chat or e-mail us at support@casinolordping.co.uk. Please include your account username so we can find your details quickly, and never send us a full password or card number.